Ordoro vs Sendcloud

If you’re running an eCommerce business, you know how crucial efficient shipping and inventory management are. And when it comes to choosing a shipping platform, the options can be overwhelming. In this article, we’ll compare two popular platforms – Ordoro and Sendcloud – to help you make an informed decision for your business.

Overview of Ordoro and Sendcloud

Ordoro and Sendcloud are both cloud-based multi-carrier shipping platforms that offer various shipping and order management functionalities. Ordoro was founded in 2010 and is based in Austin, Texas, while Sendcloud was founded in 2012 and is headquartered in Rotterdam, The Netherlands. Both platforms cater to businesses of all sizes and include integrations with popular eCommerce platforms like Shopify, WooCommerce, and Magento.

One key difference between Ordoro and Sendcloud is their pricing models. Ordoro offers a tiered pricing system based on the number of orders processed per month, while Sendcloud offers a pay-as-you-go model with no monthly fees. Additionally, Sendcloud offers a wider range of carrier integrations, including local carriers in various European countries, while Ordoro primarily focuses on major carriers in the US. However, both platforms offer features such as order tracking, label printing, and inventory management to streamline the shipping process for businesses.

Features of Ordoro and Sendcloud

Both platforms offer similar features like easy label printing, order tracking, and order management. However, there are some differences between the two platforms that are worth noting.

Ordoro offers integrations with popular shipping carriers like FedEx, UPS, USPS, and DHL. Additionally, they offer advanced inventory management features like low stock alerts, purchase order management, and real-time inventory tracking.

Sendcloud, on the other hand, offers a shipping carrier network that includes local and international couriers like PostNL, DPD, and DHL. They also provide features like return management, label customization, and shipping cost optimization.

Another key difference between Ordoro and Sendcloud is their pricing structure. Ordoro charges a monthly fee based on the number of orders processed, while Sendcloud offers a pay-as-you-go model with no monthly fees. This can be beneficial for smaller businesses or those with fluctuating order volumes.

Furthermore, Ordoro offers integrations with popular e-commerce platforms like Shopify, WooCommerce, and BigCommerce, while Sendcloud has integrations with over 50 different platforms, including Magento, PrestaShop, and Amazon. This makes Sendcloud a more versatile option for businesses using less common e-commerce platforms.

Pricing comparison between Ordoro and Sendcloud

When it comes to pricing, both Ordoro and Sendcloud offer tiered plans based on the number of orders processed per month.

Ordoro’s pricing starts at $59/month for up to 200 orders per month and goes up to $399/month for up to 10,000 orders per month. Sendcloud has similar pricing, starting at €29/month for up to 100 shipments per month and going up to €349/month for up to 50,000 shipments per month.

However, there are some differences in the features offered by both platforms. Ordoro offers more advanced inventory management features, such as the ability to track inventory levels across multiple warehouses and automatically reorder products when stock runs low. Sendcloud, on the other hand, offers more advanced shipping features, such as the ability to print shipping labels in bulk and automatically select the best carrier for each shipment based on price and delivery time.

Another factor to consider is customer support. Ordoro offers phone and email support during business hours, while Sendcloud offers 24/7 email support and phone support during extended business hours. Depending on your business needs, one platform’s customer support options may be more beneficial than the other.

Ease of use comparison between Ordoro and Sendcloud

Both platforms have a user-friendly interface that is easy to navigate. However, Sendcloud wins in terms of ease of use, as their platform requires minimal setup and integration, and their UI is more intuitive overall.

Ordoro, on the other hand, requires a bit more setup and configuration. However, they offer more customization options and flexibility, which could make up for the added complexity for some businesses.

Another factor to consider when comparing the ease of use between Ordoro and Sendcloud is their customer support. Sendcloud offers 24/7 customer support, which can be helpful for businesses that need immediate assistance. Ordoro, on the other hand, offers a knowledge base and email support, but their response time may not be as quick as Sendcloud’s.

Additionally, Sendcloud offers a mobile app, which can be convenient for businesses that need to manage their shipments on-the-go. Ordoro does not currently offer a mobile app, which could be a drawback for some users.

Shipping carrier integrations offered by Ordoro and Sendcloud

As mentioned earlier, Ordoro integrates with popular shipping carriers in the US, while Sendcloud offers a more extensive carrier network that includes local and international couriers. Both platforms offer integration with popular carriers like FedEx, UPS, and DHL.

However, if your business primarily ships within Europe, Sendcloud might be the better option as they offer local courier integrations that Ordoro does not.

In addition to carrier integrations, Ordoro and Sendcloud also offer other shipping-related features. Ordoro provides users with the ability to print shipping labels and packing slips directly from the platform, as well as the option to automate shipping tasks through their rules engine. Sendcloud, on the other hand, offers a returns portal for customers to easily initiate returns and track the status of their returns.

Another key difference between the two platforms is their pricing structure. Ordoro charges a monthly subscription fee based on the number of orders processed, while Sendcloud offers a pay-as-you-go model with no monthly fees. Depending on your business needs and shipping volume, one pricing model may be more cost-effective than the other.

Inventory management capabilities of Ordoro and Sendcloud

When it comes to inventory management, Ordoro provides more advanced features than Sendcloud. Ordoro’s real-time inventory tracking, low stock alerts, and purchase order management make it an ideal option for businesses that deal with high volume and complex inventory management.

While Sendcloud also provides inventory management features like stock adjustment and low stock notifications, they fall short compared to Ordoro in this aspect.

Additionally, Ordoro offers multi-warehouse management, which allows businesses to track inventory across multiple locations and transfer stock between warehouses. This feature is particularly useful for businesses with a large inventory and multiple storage facilities. Sendcloud, on the other hand, does not offer this feature, making it less suitable for businesses with complex inventory management needs.

Order management functionalities of Ordoro and Sendcloud

Both platforms offer similar order management functionalities like order tracking, bulk order processing, and shipping label printing. However, Ordoro’s sophisticated order management features like batch order processing and order filters make it a more powerful platform for businesses that deal with high order volumes.

Sendcloud, on the other hand, provides features like order synchronization that automatically syncs orders between your eCommerce platform and Sendcloud, making order management more streamlined.

Another important feature of Ordoro is its inventory management system, which allows businesses to track their inventory levels across multiple sales channels and warehouses. This feature helps businesses avoid overselling and stockouts, which can lead to dissatisfied customers and lost sales. Sendcloud also offers inventory management, but it is not as robust as Ordoro’s.

Customer support options for Ordoro and Sendcloud

Both Ordoro and Sendcloud offer customer support via phone, chat, and email. However, Ordoro provides better support with more personalized assistance and comprehensive resources like a knowledge base, FAQs, and video tutorials.

Sendcloud’s customer support, while helpful, could use some improvement in terms of response time and availability outside typical business hours.

In addition to phone, chat, and email support, Ordoro also offers a dedicated account manager for their customers. This means that you have a single point of contact who can help you with any issues or questions you may have, and can provide personalized guidance on how to best use the platform for your business needs.

On the other hand, Sendcloud has recently introduced a new feature called “Sendcloud Academy,” which provides users with access to a range of educational resources, including webinars, e-books, and guides. While this doesn’t directly address their customer support response time, it does offer an alternative way for users to learn more about the platform and troubleshoot issues on their own.

Pros and cons of using Ordoro vs Sendcloud for your business

Pros of using Ordoro include advanced inventory management features, robust order management features, and better customer support.

Pros of using Sendcloud include a more extensive carrier network, easy-to-use interface, and better pricing options.

Cons of using Ordoro include a steeper learning curve and less carrier options.

Cons of using Sendcloud include fewer advanced inventory management features and slower customer support.

Another advantage of using Ordoro is its ability to integrate with multiple sales channels, such as Amazon, eBay, and Shopify. This makes it easier for businesses to manage their orders and inventory across different platforms.

On the other hand, Sendcloud offers a feature called “Smart Shipping,” which automatically selects the best carrier and shipping method based on the destination, weight, and size of the package. This can save businesses time and money by optimizing their shipping processes.

Which platform is better suited for eCommerce businesses?

Ultimately, the platform that is better suited for your business depends on your specific needs and requirements. If you’re a US-based business that requires advanced inventory management features and personalized support, Ordoro might be the better option. However, if you primarily operate within Europe and require a more extensive carrier network and easy-to-use platform, Sendcloud might be the better option.

How to choose between Ordoro and Sendcloud based on your business needs

To make an informed decision about which platform to choose, consider factors like your shipping volume, inventory management needs, carrier network requirements, and customer support preferences. Assess your business’s needs to determine which platform aligns best with your requirements. Additionally, consider testing both platforms via their free trials to get a better understanding of their functionalities and interfaces.

Customer reviews and ratings of Ordoro and Sendcloud

According to customer reviews and ratings on platforms like Capterra, Ordoro has an average rating of 4.4 out of 5, while Sendcloud has an average rating of 4.5 out of 5.

Customers rave about Ordoro’s advanced inventory management features, personalized customer support, and powerful order management functionalities. Sendcloud customers love the platform’s intuitive interface, extensive carrier network, and automation capabilities.

Final verdict: Which platform is the winner – Ordoro or Sendcloud?

Choosing a winner between Ordoro and Sendcloud is challenging, as both platforms have unique features and advantages. Your final choice depends on your business’s specific needs and preferences.

However, if we were to pick a winner, we’d say that Sendcloud is the better option for most eCommerce businesses. Sendcloud provides a more comprehensive carrier network, intuitive interface, and better pricing options, making it the more accessible and user-friendly platform for most businesses. However, if your operations primarily occur within the US, and advanced inventory management and order management features are crucial for your business, Ordoro might be the better option.