How to Connect, Optimize, and Manage Pitney Bowes for BigCommerce

If you’re running an eCommerce store, shipping can be a make-or-break part of your customers’ experience. That’s why it’s important to have a robust shipping strategy in place. BigCommerce and Pitney Bowes have teamed up to provide a seamless shipping solution for eCommerce merchants. In this article, we’ll explore how to connect, optimize, and manage Pitney Bowes for BigCommerce to improve your customers’ shipping experience.

Pitney Bowes and BigCommerce: A Powerful Partnership

Pitney Bowes is a shipping technology company that has been around for over a century. The company offers a range of solutions to help businesses manage their shipping needs. BigCommerce is an eCommerce platform that enables merchants to sell their products online. Together, Pitney Bowes and BigCommerce have formed a powerful partnership that simplifies the shipping process for eCommerce store owners.

With this partnership, eCommerce store owners can easily access Pitney Bowes’ shipping solutions directly from their BigCommerce account. This integration allows for seamless order fulfillment, real-time tracking, and easy label printing. Additionally, Pitney Bowes’ global shipping capabilities enable BigCommerce merchants to expand their reach and sell to customers all over the world. This partnership has revolutionized the way eCommerce businesses manage their shipping needs, making it easier and more efficient than ever before.

The Benefits of Using Pitney Bowes with BigCommerce

There are several benefits to using Pitney Bowes with BigCommerce:

• Access to discounted shipping rates: Pitney Bowes has negotiated discounted shipping rates with major carriers such as FedEx and USPS. These rates are passed on to BigCommerce merchants, saving them money on shipping costs.
• Streamlined shipping process: With Pitney Bowes, BigCommerce merchants can create shipping labels and track packages directly from their BigCommerce dashboard. This streamlines the entire shipping process and saves merchants time.
• International shipping made easy: Pitney Bowes’s Global Shipping Program makes it easy for BigCommerce merchants to sell and ship internationally. Pitney Bowes takes care of the customs process, handling all duties and taxes on behalf of the merchant.

In addition to these benefits, Pitney Bowes also offers a range of shipping and mailing solutions that can help BigCommerce merchants grow their business. These solutions include mail presorting, address verification, and mail tracking. By using these solutions, merchants can improve the efficiency and accuracy of their mailings, while also reducing costs.

How to Set Up Pitney Bowes on Your BigCommerce Store

Setting up Pitney Bowes on your BigCommerce store is easy. Here’s how:

1. Log in to your BigCommerce dashboard.
2. Go to the Shipping Settings page.
3. Select Pitney Bowes as your shipping provider.
4. Follow the prompts to connect your Pitney Bowes account to your BigCommerce store.
5. You’re ready to start shipping!

For more detailed instructions on how to set up Pitney Bowes on your BigCommerce store, check out the BigCommerce support documentation.

Tips for Optimizing Your Shipping Strategy with Pitney Bowes and BigCommerce

Now that you’ve set up Pitney Bowes on your BigCommerce store, here are some tips to optimize your shipping strategy:

• Offer free shipping: Free shipping is a powerful incentive for customers to make a purchase. Consider offering free shipping on orders over a certain dollar amount to encourage customers to buy more.
• Be transparent about shipping times: Make sure your customers know how long it will take for their order to arrive. Provide estimated shipping times on your product pages and in your order confirmation emails.
• Use shipping as a branding opportunity: Customize your shipping labels and packaging to include your brand’s logo and messaging. This can help reinforce your brand identity and make your shipments more memorable.

Managing Your Orders Effectively with Pitney Bowes and BigCommerce

With Pitney Bowes and BigCommerce, managing your orders is easy. Here are some tips for effective order management:

• Set up automation: Use automation tools within BigCommerce to streamline your order management process. For example, you can set up rules to automatically route orders to specific warehouses based on their destination.
• Track everything: Use the tracking tools within Pitney Bowes and BigCommerce to keep an eye on your shipments. This will help you identify any issues and ensure that your customers receive their orders on time.
• Resolve issues quickly: If there are any issues with an order, such as a lost or damaged shipment, act quickly to resolve the issue. Communicate with your customer and work with Pitney Bowes to find a solution.

How to Track Your Shipments with Pitney Bowes and BigCommerce

Tracking your shipments is crucial to ensuring that your customers receive their orders on time. Here’s how to track your shipments with Pitney Bowes and BigCommerce:

1. Log in to your BigCommerce dashboard.
2. Go to the Orders page.
3. Select the order you want to track.
4. Click on the tracking number to view the shipment details.
5. You can also track shipments directly from the Pitney Bowes website using the tracking number.

Boosting Customer Satisfaction with Accurate Shipping Estimates from Pitney Bowes and BigCommerce

Customers appreciate accurate shipping estimates. Here’s how to provide them:

• Use real-time shipping rates: With Pitney Bowes and BigCommerce, you can use real-time shipping rates to provide accurate estimates based on package weight and dimensions.
• Offer multiple shipping options: Give your customers the option to choose between different shipping speeds and carriers. This can help them find a shipping option that fits their needs and budget.
• Communicate delivery updates: Keep your customers informed about the status of their order. Send them updates via email or text message when their order has shipped and when it’s out for delivery.

How to Save Money on Shipping Costs by Using Pitney Bowes with BigCommerce

Here are some tips for saving money on shipping costs:

• Take advantage of discounted rates: With Pitney Bowes, you have access to discounted shipping rates from major carriers. Take advantage of these rates to save money on shipping costs.
• Optimize your packaging: Make sure your packaging is the right size and weight for your products. Using oversized boxes can increase shipping costs unnecessarily.
• Consider shipping insurance: Shipping insurance can protect you from financial loss if a shipment is lost or damaged. Consider adding it to your shipping options.

Enhancing Your International Shipping Capabilities with Pitney Bowes and BigCommerce

Pitney Bowes’s Global Shipping Program makes it easy to sell and ship internationally. Here’s how to enhance your international shipping capabilities:

• Offer multiple shipping options: Give your international customers the option to choose between different shipping speeds and carriers. This can help them find a shipping option that fits their needs and budget.
• Customize your messaging: Consider customizing your messaging for international customers. This can include translated product descriptions and marketing materials.
• Keep an eye on regulations: Make sure you’re aware of any customs regulations that may impact your international shipments. Pitney Bowes can help you navigate these regulations.

The Role of Automation in Streamlining Your Shipping Process with Pitney Bowes and BigCommerce

Automation can help you streamline your shipping process and save time. Here are some ways to use automation with Pitney Bowes and BigCommerce:

• Automate order routing: Use automation tools within BigCommerce to automatically route orders to specific warehouses based on their destination.
• Automate label printing: Configure your Pitney Bowes account to automatically print shipping labels for new orders.
• Automate tracking updates: Use automation tools within BigCommerce to automatically send tracking updates to your customers.

Common Pitfalls to Avoid When Using Pitney Bowes and BigCommerce for Shipping

Here are some common pitfalls to avoid when using Pitney Bowes and BigCommerce for shipping:

• Not properly configuring shipping rules: Make sure you’ve set up your shipping rules correctly. This includes things like weight-based shipping, free shipping thresholds, and shipping carrier selection.
• Ignoring customer needs: Make sure you’re catering to your customers’ needs when it comes to shipping. If they want faster shipping options, make sure you’re offering them.
• Not properly testing your shipping process: Before you go live with your eCommerce store, make sure you’ve tested your shipping process thoroughly. This includes testing for various product types, shipping locations, and carrier options.

Measuring the Success of Your Shipping Strategy with Analytics from Pitney Bowes and BigCommerce

Analytics can help you measure the success of your shipping strategy and identify areas for improvement. Here’s how to use analytics with Pitney Bowes and BigCommerce:

• Track shipping costs: Use analytics within BigCommerce to track your shipping costs and identify ways to save money.
• Monitor shipping times: Analyze your shipping times to identify any bottlenecks in your shipping process.
• Track customer satisfaction: Monitor customer feedback to identify areas for improvement in your shipping strategy.

Best Practices for Customer Communication During the Shipping Process with Pitney Bowes and BigCommerce

Communication is key when it comes to the shipping process. Here are some best practices for customer communication:

• Send order confirmation emails: Send customers a confirmation email when they place an order. This should include information about the expected shipping time and tracking number.
• Send shipping updates: Keep customers informed about the status of their order. Send them updates via email or text message when their order has shipped and when it’s out for delivery.
• Be responsive to inquiries: If a customer has a question about their order, respond quickly and proactively. This can help prevent issues from escalating.

Future Trends in eCommerce Shipping and How Pitney Bowes and BigCommerce are Leading the Way

The eCommerce industry is constantly evolving, and shipping is no exception. Here are some future trends to keep an eye on:

• Increased use of drone delivery: Drones could revolutionize the shipping industry, making deliveries faster and more efficient.
• Emphasis on sustainability: More and more customers are looking for sustainable shipping options. Pitney Bowes and BigCommerce are exploring ways to reduce the carbon footprint of eCommerce shipping.
• Greater use of machine learning: Machine learning can help eCommerce merchants optimize their shipping strategies and reduce costs.

Conclusion

Pitney Bowes and BigCommerce have formed a powerful partnership that makes shipping easy for eCommerce store owners. By following the tips and best practices outlined in this article, you can optimize your shipping strategy and improve your customers’ experience. Keep an eye on future trends in eCommerce shipping to stay ahead of the competition.