What to Do If You Create a Shipment in FedEx Ship Manager But It Never Ships or Scans

If you have created a shipment in FedEx Ship Manager and it is not showing up as shipped or scanned, there are a few things you can do to resolve the issue. It is important to understand the common causes of shipping delays so that you can take steps to prevent them in the future. In this article, we will discuss the possible reasons for your shipment not moving, how to track your shipment, what to do when it’s stuck in transit, how to contact FedEx customer support, and how to file a claim for lost or damaged shipments.

Understanding the Common Causes of Shipping Delays

There are several reasons why your shipment may be delayed or not scanned. The most common causes are inaccurate shipping information, weather conditions, unexpected events such as natural disasters or accidents, and high volume of packages. When the shipping information is incorrect, the package may be rerouted to the wrong location, or it may be held for inspection. In some cases, the package may be lost or damaged in transit due to improper handling. Weather conditions such as heavy rain or snow can also cause delays because it may be unsafe for delivery personnel to travel. In addition, high volumes of packages can overload the system and lead to delays in scanning and delivery.

Another common cause of shipping delays is customs clearance. If you are shipping internationally, your package may be held up in customs for inspection or clearance. This process can take several days or even weeks, depending on the country and the contents of the package. It is important to ensure that all necessary customs forms and documentation are filled out correctly to avoid any delays. Additionally, some carriers may have restrictions on certain types of items, such as hazardous materials or perishable goods, which can also cause delays in shipping.

Tips on How to Prevent Shipping Delays in FedEx Ship Manager

To prevent shipping delays, it is important to ensure that your shipping information is accurate and complete. Make sure to double-check the recipient’s address and include all necessary contact information. You can also choose from a variety of delivery options, such as hold at location or signature required, to ensure that the package is received in a timely manner. If you are shipping during a busy season, consider using a faster shipping option to avoid potential delays.

Another important factor to consider when preventing shipping delays is packaging. Make sure that your package is properly packed and labeled with the correct shipping information. Use sturdy boxes and appropriate cushioning materials to protect the contents of your package during transit. Additionally, be aware of any shipping restrictions or regulations that may apply to your package, such as hazardous materials or international shipping requirements. By taking these extra steps to ensure proper packaging and compliance, you can help prevent delays and ensure that your package arrives at its destination on time.

How to Track Your Shipment in FedEx Ship Manager

If your shipment is not showing up as shipped or scanned, you can use the tracking number provided to check on the status of your package. Simply enter the tracking number on the FedEx Ship Manager website or app, and you will be able to see the progress of your shipment. If there are any delays or issues with your package, they will be noted in the tracking information.

It is important to note that tracking information may not be immediately available after your package has been shipped. It can take up to 24 hours for the tracking information to be updated on the FedEx website or app. If you still do not see any tracking information after 24 hours, you can contact FedEx customer service for assistance.

Additionally, FedEx offers a variety of tracking options to fit your needs. You can choose to receive email or text notifications when your package is picked up, in transit, and delivered. You can also set up customized tracking alerts for specific events, such as when your package is out for delivery or if there is a delivery exception.

What to Do When Your Shipment is Stuck in Transit

If your shipment is stuck in transit, it may be delayed due to weather conditions, high volume, or other unexpected events. In many cases, the package will eventually be delivered, but it may take longer than anticipated. If your package has been in transit for an extended period of time, you can contact FedEx customer support for assistance.

One of the most common reasons for a shipment to be stuck in transit is due to customs clearance. If your package is being shipped internationally, it may be held up at customs for inspection or additional documentation. In this case, it is important to ensure that all necessary paperwork is provided to avoid any further delays.

Another reason for a shipment to be stuck in transit is due to incorrect or incomplete address information. If the delivery address is incorrect or incomplete, the package may be returned to the sender or held at a local facility until the correct information is provided. To avoid this, always double-check the delivery address before placing your order.

How to Contact FedEx Customer Support for Assistance

If you are experiencing issues with your shipment, you can contact FedEx customer support through their website, app, or phone number. They will be able to assist you with tracking your package, resolving any issues, or filing a claim if necessary.

It is important to have your tracking number ready when contacting FedEx customer support. This will allow them to quickly locate your package and provide you with the most accurate information. You can find your tracking number on your shipping confirmation email or on the label of your package.

If you prefer to speak with a representative over the phone, FedEx customer support is available 24/7. However, wait times may vary depending on the time of day and volume of calls. If you are unable to reach a representative, you can also try reaching out to FedEx through their social media channels or email.

Understanding the FedEx Money-Back Guarantee Policy

If your package is delayed beyond the guaranteed delivery date, you may be entitled to a refund through FedEx’s money-back guarantee policy. This policy applies to certain shipping options and requires that the shipment is picked up and delivered within the promised timeframe. If these conditions are not met, you can file a claim for a refund or credit.

It’s important to note that the FedEx money-back guarantee policy does not apply to certain circumstances, such as weather-related delays or delays caused by incorrect or incomplete shipping information. Additionally, the policy may not apply to shipments that are delayed due to customs clearance or other regulatory issues. It’s always a good idea to check the terms and conditions of your specific shipping option to understand the limitations of the money-back guarantee policy.

What Happens If Your Shipment is Lost or Damaged in Transit?

In the event that your shipment is lost or damaged in transit, you may be eligible for a refund or credit through FedEx’s liability coverage. This coverage varies depending on the type of package and shipping option selected.

If you have purchased additional insurance for your shipment, you may be able to receive a higher reimbursement amount. It is important to note that certain items, such as fragile or perishable goods, may not be covered under standard liability coverage.

If your shipment is lost or damaged, it is important to file a claim with FedEx as soon as possible. Claims must be filed within a certain timeframe, typically within 60 days of the shipment date. You will need to provide documentation, such as a shipping label and proof of value, to support your claim.

How to File a Claim and Get Refunded for Lost or Damaged Shipments

If your shipment is lost or damaged in transit, you can file a claim with FedEx to receive a refund or credit. This process may require that you provide evidence of the value of the package, such as a receipt or invoice. It is important to file the claim as soon as possible so that FedEx can begin the process of locating the package or making amends.

It is also important to note that certain items may not be eligible for reimbursement, such as prohibited or restricted items. Additionally, if the package was not properly packaged or labeled according to FedEx guidelines, the claim may be denied. To avoid these issues, be sure to properly package and label your shipments and review FedEx’s list of prohibited and restricted items before shipping.

Best Practices for Creating Shipments in FedEx Ship Manager

To avoid delays and other issues with your shipments, it is important to follow best practices when creating shipments in FedEx Ship Manager. This includes ensuring that all shipping information is accurate, choosing the right delivery options, and properly packaging and labeling the package. You should also be aware of any restrictions on the types of items that can be shipped through FedEx, as some items are prohibited or require special handling.

By following these tips and acting quickly if your shipment doesn’t ship or scan, you should be able to resolve any issues and ensure that your package is delivered on time and intact.

Another important factor to consider when creating shipments in FedEx Ship Manager is the weight and dimensions of your package. It is crucial to accurately measure and weigh your package to ensure that you are charged the correct shipping fees and that your package is not rejected or delayed due to incorrect information. Additionally, if your package is oversized or overweight, it may require special handling or incur additional fees.

Finally, it is recommended to use FedEx packaging materials whenever possible, as they are specifically designed to protect your shipment during transit. If you choose to use your own packaging, make sure it is sturdy and properly sealed to prevent any damage or loss of contents. By following these additional best practices, you can ensure a smooth and successful shipping experience with FedEx Ship Manager.